Refund & Cancellation Policy
Refund Policy
- Refund Eligibility : If you have a cancellable reservation and cancel before the deadline, you may be eligible for a full refund of any deposit or payment made at the time of booking. If you have a non-refundable reservation, no refund will be issued if you cancel.
- Refund Amount : if you are eligible for a refund, the amount will equal the amount paid for the reservation minus any applicable cancellation fees.
- Refund Process : On cancellation of a refundable booking, the refund processing will take two(2)-to four(4) weeks to show the refund on your credit card statement/bank account. Reasons for the specified processing time are based on the billing cycle of your credit card company and the bank’s processing time.
- Force Majeure : In a force majeure event, such as a natural disaster or other unforeseeable circumstance beyond our control, we reserve the right to modify or cancel reservations without penalty or liability.
- Communication :We will communicate our refund policy to you when booking and provide regular updates if changes are made to the procedure. NOTE : In case the advances are not received as per the above schedule, then management may vary or cancel any booking without notice.
Cancellation Policy
- Booking stand confirmed only against Advance.
- Retention will not be charged in case of any cancellation made up to 30 days before the arrival date & time.
- Retention will be charged for the one night (Prorata) only of the booking in case a cancellation is made of guaranteed booking above 29 days before arrival date and time.
- If cancellation is made between 28-13 days-50, % of the total package.
- If Cancellation is made in less than 12 days – 100% of the total package.
